Website Terms and Conditions
Effective Date: April 16, 2026
Table of Contents
1. Acceptance of Terms
Welcome to rei-ime.com (the "Site"), owned and operated by Rehabilitative Ergonomics Inc. ("REI", "we", "us", or "our"). REI provides independent medical examination services and related assessment facilities across Canada. This Site is provided to assist users in learning about and inquiring about those services.
By accessing or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use the Site.
We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.
2. Use of the Site
2.1 Permitted Use
This Site is provided for informational purposes only. You may use this Site to learn about REI's services, submit referral inquiries, and contact our team. As a condition of use, you represent and warrant that:
- You have reached the age of majority in your province or territory
- You have the legal authority to enter into a binding agreement
- You will use the Site only in accordance with these Terms
- All information you provide through the Site is true, accurate, current, and complete
2.2 Prohibited Activities
You may not use this Site or its contents to:
- Engage in any unlawful purpose or activity
- Violate any applicable federal, provincial, or local law or regulation
- Infringe on any intellectual property rights of REI or any third party
- Upload or transmit viruses, malware, or other harmful code
- Collect or harvest personal information of other users or visitors
- Engage in scraping, crawling, or automated data collection without written consent
- Reproduce, duplicate, copy, or resell any portion of the Site without express written permission
- Misrepresent your identity or your affiliation with any organization
- Submit false, inaccurate, or misleading referral information
2.3 Clinical Referrals
Any referral inquiry submitted through this Site is for the purpose of initiating contact with REI. Formal referral submissions for assessment services are completed through the REI Referral Portal on E-claims. Submitting an inquiry through this Site does not constitute the scheduling or confirmation of an assessment.
No personal health information (PHI) related to claimants or examinees should be submitted through any contact or inquiry form on this Site. All PHI must be submitted exclusively through the secure E-claims REI Referral Portal.
3. SMS Terms of Service
Program Name: Rehabilitative Ergonomics Inc. (REI).
Program Description: By opting in to the REI SMS program, you consent to receive text messages relating to assessment scheduling, appointment reminders, referral status updates, and other service-related communications.
Message Frequency: Message frequency varies based on your interaction with REI. You may receive recurring messages.
Message and Data Rates: Standard message and data rates may apply, depending on your mobile carrier and plan.
Opt-Out Instructions: You can opt out of the SMS program at any time by replying STOP to any text message you receive from us. After replying STOP, you will receive one final confirmation message and no further messages will be sent.
Help: For help, reply HELP to any text message, or contact us by email at info@rei-ime.com or by phone at 1-877-381-7200.
Carriers: Carriers are not liable for delayed or undelivered messages.
Privacy: For privacy-related inquiries about SMS communications, please refer to our Privacy Policy at rei-ime.com/privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.
5. Intellectual Property
All content on this Site, including but not limited to text, images, logos, graphics, and layout, is the property of REI or its licensors and is protected by Canadian copyright, trademark, and other intellectual property laws.
You may view and print Site content for your own personal, non-commercial reference. Any other reproduction, distribution, modification, or commercial use requires prior written consent from REI.
The REI name, logo, and tagline "Providing Health Solutions" are trademarks of Rehabilitative Ergonomics Inc. Unauthorized use is strictly prohibited.
6. Accuracy of Information
The information on this Site is provided for general informational purposes only. While we make reasonable efforts to keep it accurate and current, we make no representations or warranties as to the completeness, accuracy, reliability, or suitability of any information on the Site.
Nothing on this Site constitutes medical advice, legal advice, or a formal opinion of any kind. You should not rely on Site content as a substitute for professional consultation.
REI reserves the right to modify or remove any Site content at any time without notice.
7. Third-Party Links and Services
This Site may contain links to third-party websites and services, including the E-claims REI Referral Portal and other external platforms. REI does not endorse and is not responsible for the content, privacy practices, or availability of those third-party sites.
Your interactions with third-party sites and services are governed by their own terms and conditions and privacy policies. We encourage you to review those documents before providing any personal information.
8. Disclaimer of Warranties
THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REI DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
REI does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF REI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This limitation applies to damages arising from reliance on any information on the Site, unauthorized access to your data, or any other matter relating to the Site.
10. Privacy
Your use of this Site is also governed by our Website Privacy Policy, which is available at rei-ime.com/privacy and is incorporated into these Terms by reference. By using the Site, you consent to the collection and use of your information as described in the Privacy Policy.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute arising from these Terms or your use of the Site shall be resolved exclusively in the courts of the Province of Ontario.
12. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining provisions, which shall continue in full force and effect.
13. Contact Us
If you have any questions about these Terms, please contact:
Rehabilitative Ergonomics Inc.
1370 Don Mills Road, Suite 205
Toronto, Ontario M3B 3N7
Toll-Free: 1-877-381-7200
Email: info@rei-ime.com
Website: www.rei-ime.com
